Privacy Policy

Information We Collect

When you visit KOVA, we collect certain information about your device, your interaction with our website, and the information necessary to process your purchases. We may also collect additional information if you contact us for customer support.

Personal information we collect includes your name, email address, shipping and billing address, payment information, and phone number. This information is collected when you create an account, place an order, subscribe to our newsletter, or contact our support team.

We automatically collect certain information when you visit our site, including your IP address, browser type, operating system, referring URLs, pages viewed, and the dates and times of your visits. This data is collected using cookies and similar tracking technologies.

How We Use Your Information

We use the information we collect to fulfill orders, process payments, and provide you with the products and services you request. Your contact information is used to communicate order confirmations, shipping updates, and respond to your inquiries.

With your consent, we may send you marketing communications about new products, promotions, and events. You can opt out of marketing emails at any time by clicking the unsubscribe link in any email or updating your account preferences.

We also use aggregated and anonymized data to analyze trends, improve our website and services, and develop new features. This data cannot be used to identify you personally.

Cookies

KOVA uses cookies and similar technologies to enhance your browsing experience, remember your preferences, and provide personalized content. Essential cookies are required for the website to function properly, including maintaining your shopping cart and processing secure transactions.

Analytics cookies help us understand how visitors interact with our website by collecting anonymous usage data. Marketing cookies are used to deliver relevant advertisements and track the effectiveness of our campaigns across platforms.

You can manage your cookie preferences at any time through the cookie settings on our website. Most browsers also allow you to control cookies through their settings. Please note that disabling certain cookies may affect the functionality of our site.

Third-Party Services

We share your information with trusted third-party service providers who assist us in operating our website, processing payments, fulfilling orders, and delivering marketing communications. These providers include payment processors, shipping carriers, email service providers, and analytics platforms.

All third-party providers are contractually obligated to protect your personal information and may only use it for the specific purposes we have outlined. We do not sell, rent, or trade your personal information to any third parties for their own marketing purposes.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. Order information is typically retained for a period of seven years for tax and legal compliance.

If you request the deletion of your account, we will remove your personal data from our active systems within 30 days. Some information may be retained in backup systems for a limited period or as required by law.

Your Rights

Under the General Data Protection Regulation (GDPR) and other applicable data protection laws, you have the right to access, correct, update, or request deletion of your personal information. You also have the right to object to or restrict the processing of your data, and the right to data portability.

If you are a resident of the European Economic Area (EEA), you have the right to lodge a complaint with your local data protection authority. US residents may have additional rights under state privacy laws, including the California Consumer Privacy Act (CCPA).

To exercise any of these rights, please contact us at privacy@kova.com. We will respond to your request within 30 days, as required by applicable law.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at privacy@kova.com or through our contact page.

KOVA is the data controller responsible for your personal information. Our registered address is available upon request. We are committed to resolving any concerns about your privacy and our collection or use of your personal data.